Spamhaus PBL (Policy Block List) is a IP blocklist published at spamhaus.org. When you're listed, mail servers that consult Spamhaus PBL (Policy Block List)will block, defer, or spam-folder your messages — so fixing it matters for deliverability. Here's why it happened and exactly how to get off.
Why you got listed
Spamhaus PBL (Policy Block List) listings almost always trace back to one of these:
You are sending mail directly from a residential or dynamic IP
Most commonYou are sending mail directly from a residential or dynamic IP. This is the most common trigger for a Spamhaus PBL (Policy Block List) listing — address it first.
Your ISP or hosting provider submitted the range as non-mail space
CommonYour ISP or hosting provider submitted the range as non-mail space.
A self-hosted mail server on a consumer connection
Less commonA self-hosted mail server on a consumer connection.
How to get delisted
Delisting that lasts has two parts: fix the root cause, then request removal. Skip the first part and you'll be re-listed almost immediately.
- 1
Find and stop the source
Identify what triggered the listing — a compromised mailbox, a script or web form being abused, a poor-quality list, or a misconfigured mail server. Check your outbound logs for unusual volume and secure any account that looks compromised (rotate passwords, enable MFA, revoke stale API keys).
- 2
Fix the underlying issue
PBL offers a self-service removal portal for static IPs that legitimately send mail. If your IP is dynamic, the correct fix is to relay outbound mail through your ISP or an email service provider instead of sending directly.
- 3
Confirm your authentication is solid
Make sure SPF, DKIM, and DMARC are all passing before you ask for removal — a clean authentication setup is part of demonstrating you're a legitimate sender. Run a free EmailHealth check to confirm.
- 4
Submit a removal request at spamhaus.org
Go to
spamhaus.org, look up your IP to confirm the listing and its stated reason, and use their removal/delisting form.
Stay off it for good
- Keep your list clean — remove hard bounces and never mail purchased or scraped addresses
- Authenticate every sending source with SPF, DKIM, and DMARC
- Monitor your domain so you catch a new listing within a day, not after customers complain
EmailHealth can monitor your domain daily and alert you the moment a blacklist listing (or any other deliverability change) appears.